Front Desk Receptionist JobFarmington, MI 58824

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Why You'll Love This Job

Is responsible for providing excellent customer service by welcoming guests/patients and assisting our physicians and outside physician offices. A Front Desk Representative is responsible for all processes related to patient scheduling, check-in and check-out, interviewing incoming patients or representatives and entering information required for the visit into the computer by performing the following duties:


  • Oversees the quest and patient waiting area. Maintains a comfortable environment, ensuring guests/patients are not overlooked, acknowledging their arrival and informing them of any delays.

  • Answers the telephone, directs calls, and takes accurate messages (including date, time of call, and patient name/phone number/date of birth/reason for call.) Relays messages and information to the appropriate individual and answers inquiries.

  • Schedules patient appointments according to procedure. Cancels and/or reschedules patient appointments as directed, ensuring timely appointments and suggesting alternatives when schedules are booked.

  • Confirms patient appointments. Reviews and updates physicians’ schedules prior to the date of service, ensuring the appropriate patient information are obtained or prepared prior to patients’ arrival. Relays additional appointments, cancellations and any other pertinent information to the appropriate personnel and updates the computer.

  • Greets, registers and receives guests/patients. Obtains and updates patient demographic information to maintain accurate and complete patient files in the computer. Verifies insurance information which includes requesting insurance cards and verifying insurance coverage through various insurance portals. Obtains required referrals forms, authorization numbers and enters necessary information into the computer. Maintains patient flow from arrival to the check-out process. Ensures guests/patients are brought back from the waiting room in a timely fashion and that patients are informed of any delays.

  • In order to submit clean claims and avoid rejections, enter accurate and current information into the computer prior to the patient’s departure. Obtains patient signatures, copies of insurance cards and driver’s license to protect South Oakland Gastroenterology Associates, PC. Explains payment of accounts and schedule of charges. Requests, receives and posts payments on all patient accounts. Ensures all patients are checked-out and accounted for. Balances and reconciles all monies and payments at the end of the day.

  • Follows policies and procedures of the major insurance companies. Collects co-pays and obtains referrals and authorization numbers when necessary.

  • Schedules physician ordered diagnostic procedures, tests, and appointments with other physician’s offices or ancillary departments. Provides instruction and direction information to patients.

  • Participates in training of new employees and provides feedback on employee’s progress to the Office Manager.

  • Attends required meetings and in-services.

  • Adheres to all policies and procedures as put forth in the Employee Handbook.

  • Provides help and support to co-workers, guests/patients and physicians whenever needed.

  • Maintains a professional appearance.

  • Maintains strict confidentiality.

  • Performs other related duties as assigned.

  • Discusses/Uses appropriate language and topics.

Skills & Qualifications

To perform this job successfully, an individual must have a positive can-do attitude and a genuine empathy for others. Must be able to perform each essential duty satisfactorily, as well as provide excellent guest/patient relations. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.


  • Minimum Education:  High School Diploma or G.E.D.

  • Minimum Work Experience:   One (1) year certificate from college or technical school and three (3) to six (6) months related experience and/or training.

  • Language Skills:  Ability to read and comprehend simple instructions, short correspondence and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization. Ability to utilize the telephone in such a manner that all calls are answered within 2 rings, messages are clear and accurate, and whenever possible, calls are to be handled without transferring the patients or asking them to hold for long periods of time. Good computer skills.

  • Mathematical Skills:   Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percent.

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